Ensure you have the right information before your event
Here are some FAQs you may find helpful. The team at Prime Pass will do all we can to offer guidance and advice at this time, in addition to keeping you up to date with the latest updates. For anything else, please get in touch.
What do I need to know about tickets?
- All current prices are listed on the events page
- Tickets are sold on a first come, first served basis
- Deposits are not accepted
- Prices are non-negotiable
- Ticket prices vary depending on the event
- Discounts or promotions introduced after you’ve purchased your ticket will not entitle you to a backdated partial refund
Will we be seated together if we book as a group?
If you book together, we’ll do our best to seat your group together, space at the venue allowing. If you’re booking separately but want to sit together, please arrive early.
Are tickets refundable?
All ticket sales are non-refundable and the event venue withholds the right to refuse entry.
What if my event is cancelled
Your tickets can be refunded if we cancel the event but this must be requested within 3 business days of being informed. Otherwise we can transfer the tickets or provide a voucher code.
Please note, that tickets can only be transferred once and if unused – they lose validity.
If each guest in the party buys tickets separately, will we be sat together?
Please send us an email if you want to sit together
Can I add other guests?
Yes. To add more guests to an existing booking, please purchase the required amount of tickets or get in touch with us. This is conditional on space being available.
How long will you take to respond to emails?
We aim to respond within 48 hours.
Do you do special events
- We are always trying something different at Prime Pass so please watch this space
